Save Desk and Port-Out Process Opens for all iDEN (Nextel) at-risk customers regardless of market

What’s New? Effective immediately the Save Desk and POP Box are available as a retention option for at-risk iDEN (Nextel) customers nationwide. To roll this program out quickly, the only the Account Services team is eligible to offer the Hybrid outside of the 24 designated Target Launch Markets.

This means that Power Source (formerly known as Hybrid) handsets will be an option for qualified customers who are at-risk of deactivating iDEN (Nextel) units but do not reside in one of the 24 Target Launch Markets through Sprint Account Services only.
Sprint dealers residing within the Targeted Launch Markets will continue to have access to the Motorola ic502 for at-risk customers residing in a Target Market. Dealers should continue to use the Hybrid Phone Sales Territory Lookup Tool posted on i.n.c > Top Informational Resources > Sprint Nextel Hybrid Information > Hybrid Phone Sales Territory Lookup Tool to verify customer eligibility.

Non-Target Market dealers can report at-risk iDEN (Nextel) customers through the Port-Out Process (POP Box). To access the POP Box, Go to i.n.c > Top Online Forms section > Port-Out Prevention (POP)/Account Services Request link and complete the "Port-Out-Prevention" form or send an email to P_O_P@Sprint.com and include the number of units at risk and the Billing Account Number (BAN) in the email.
Please only use Sprint Account Services when assisting customers you believe may be at-risk of deactivating or porting out because of Unresolved Network and Coverage issues. If customers have general questions about the Hybrid phones, please access Hybrid Program Reference Materials on i.n.c > Top Informational Resources section > Sprint Nextel Hybrid Information link.

What’s Changed? As reported during the Dealer-channel launch of the Motorola ic502,
“And if non-Target Market ARs identify a non-Target Market customer as “At-Risk…? The POP Box (Port Out Prevention) is a dedicated path built for sales channels to partner with the Retention (Account Services) team whenever Sales believes any of their iDEN [or CDMA] accounts may be at-risk of deactivating or porting out because of: unresolved network and coverage issues, [Competitive rate plans and offers, Equipment upgrade pricing, cost reductions, etc.]” [AR Sales Café Presentation, Slide 28]