Thursday, November 09, 2006

Motorola i880

Motorola and Sprint have teamed together to make the i880, an all-in-one multimedia iDEN handset. This is first to have a built-in 2.0 megapixel camera, as well as other features.

For example, the i880 also has an integrated music player so a user can enjoy MP3s, audio files, and audio podcasts, all through the front dual-port speakers in stereo sound. You can also store extra multimedia files with the included 64 MB microSD card.

The i880 also is on Nextel’s Nationwide walkie-talkie services, with several options including: Group Connect, which can enable conversations with up to 21 participants worldwide; Direct Talk, allowing short range conversations without network coverage; and Direct Send, which allows users to send contact information and pictures to another Direct Send customer.







Wednesday, November 08, 2006

Sprint Accelerates EV-DO Revision A Mobile Broadband Upgrade

Sprint Accelerates EV-DO Revision A Mobile Broadband Upgrade

  • Implementation starts in 4th quarter 2006
  • Upgrade will provide users with a mobile DSL experience
  • Total mobile broadband footprint to cover 200 million people by year end 2006
  • First over-the-network connection successfully completed
  • EV-DO Rev A devices to be available to customers this fall


Last week Sprint successfully completed the first EV-DO Revision A data connection over the Sprint Power Vision network in San Diego, CA. This development combined with a series of other positive performance tests drove the decision to speed up the deployment plan. Additionally, Sprint has been demonstrating applications such as all IP video telephony, high performance push-to-talk (walkie-talkie service), multi-user video conferencing, real time gaming and video streaming of both content and live web cams simultaneously.


"We have taken this technology out of the laboratory and are currently integrating it into our network," said Kathy Walker, chief network officer at Sprint. "We are really pleased with the results and excited about rolling it out to our customers."

Read more>

Tuesday, November 07, 2006

January/February handset/card launches:

Novatel Express Card –possible late January launch. More information to come.
Motorola Q – possible late January launch. More information to come.

December handset launches

  • Novatel U720 - delayed until the week of December 3rd . SRP = $ 249.99
  • Sanyo M1 – this Power Vision clamshell includes 2.0 MP camera, 1 GB of internal memory, MP3 player, Bluetooth and Ready Link. Replacement for Samsung A920. Launches as a Direct Ship ONLY option the week of Dec. 3rd. SRP = $349.99
  • Samsung M610 (Glint) - slim premium EVDO clamshell device. Power Vision; GPS Enabled; 2.0 MP Camera; Speakerphone; Stereo Bluetooth and MicroSD Card Slot. SRP = $329.99
  • Novatel Mini - testing a mini Card. Launch date may get pushed back to Q1.

(Note: Launch dates may change)

Handset Inventory Delayed ~ Update

  • Novatel U720 - has been delayed until the week of December 3rd. This is due to the FCC needing to certify the cable that is included in the box with the card.
  • Motorola i880 - there were system issues when loading the SKUs and Codes for the Motorola i880, so delayed a few days. The handset is now available for purchase!

Unified Billing Platform Updates

Upgrade Later - FDT

FDT users may experience intermittent issues around their ability to submit upgrade later orders for both iDEN and CDMA Ensemble subscribers. There is currently no ETR available. We are aggressively working to resolve this issue and will provide updates as they become available.

Credit Check - FDT

FDT users may experience intermittent issues processing credit applications in FDT. This delay is driving higher then normal call volumes into Sprint Call Centers therefore you might experience higher then normal hold times. We are working aggressively toward a solution for this problem and will provide an update once the issue is resolved.

Note: Please make sure Indirect Agents are dialing 800-639-6116 and selecting option 2 for all customer credit checks that need to be processed over the phone - both CDMA and iDEN.

NSP/ESRP at the BAN Level - FDT

FDT users may experience a hard stop error message when trying to add a subscriber to an account with NSP attached at the BAN level. The error message states "Error 110031513: The selected Price Plan/Package Feature is invalid at line 1". The temporary workaround that should be communicated to Indirect Agents would be to call National Sales Support to obtain assistance with the order. NSS will activate the subscriber directly through CSM (Ensemble) on behalf of the dealer and apply the dealer's agent code. We are aggressively working to resolve this issue and will provide updates as they become available.

Reminder: Please make sure tickets are being created with NSS when dealers are experiencing these or any other system issue.

Fraud Prevention

November edition of West Express

For those of you in the CORS channel this will be your first edition of getting our monthly newsletter. Welcome! We hope you enjoy reading our newsletters and that you find them beneficial in helping us reduce the risk of fraudulent activations, especially during this upcoming holiday season. Our monthly regional newsletters are primarily targeted to our Indirect Dealer channels, however we will always try to present news and helpful tips that are applicable to you as well.

In this month's edition:
  • New Indirect Dealer Channel "Get Well" Program
  • Understand the risks associated with entering bogus SSNs
  • Protect your FDT User IDs and Logins
  • NOCA News in regard to the Indirect Dealer channel's documentation audits
  • Call us for fraud prevention training!


Please provide your feedback and please ask us any questions that you might have.


Thanks.


Your West Region Fraud Prevention team:
Kristina McConnell, Mike Nixon, and Lou Hackbarth
West Fraud: 925-904-4000

Indirect Merchandise Pre-Launch Ordering Site

We are pleased to announce the launch of the Indirect Merchandise Pre-Launch Ordering Site.
The Pre-Launch Site is being used to collect orders in advance for merchandise needing to be purchased in bulk, as well as to sell excess inventory at Blow-Out Sale pricing.

Important Details:

Visit http://63.135.120.125/sprint to review products and place orders.

  • Deadline: November 20, 2006: Orders may be placed starting Monday, October 30th through Monday, November 20th.
  • Payment: Funds will be deducted directly from your AAS Co-Op Account for all orders placed via the Indirect Merchandise Pre-Launch Ordering Site. If funds are not available, the Dealer will be contacted directly by the vendor and asked to pay via credit card. Credit card orders may be submitted for Co-Op Reimbursement following the standard reimbursement procedures. A Pre-Approval is not required.
  • Quantity Available: Quantities are limited for all Blow-Out Sale items. These items will not be reproduced once inventory has been depleted. Orders will be fulfilled on a first come-first served basis based on when the order was submitted.
  • In-Hands Date: Items pre-launched through this site are being manufactured based on the quantity ordered. Product manufacturing and shipping times vary. Please review in-hands dates for specifics, which can be found on the main screen or under the more info > section for each product.
  • Shipping Fees: Please review each item carefully as some include shipping and others do not.
  • Shipping Addresses: If you would like items sent to multiple addresses, please complete a separate order for each ship-to address.
  • Tax: Michigan, North Carolina, and California orders are subject to sales tax, which will be added to your total amount and deducted from your AAS Co-Op Account separately, after the order has shipped.
  • Questions / Issues: If you have questions about this program, the products being offered, or about your order please feel free to contact Michelle Lawrence at (703) 433-8825 or via email at michelle.m.lawrence@sprint.com.

Handset Inventory Delayed

DELAYED LAUNCHED:

Motorola i880 – there were system issues when loading the SKUs and Codes for the Motorola i880. This issue is being worked, and we hope to have resolved by COB, Friday, November 3rd.

The following handset launches have been delayed until the week of November 12th for all channels (which means they could show up as late as Friday November 17th):

  • LG LX150
  • Samsung M500
  • Sanyo 7000
  • Novatel U720

Motorola RED RAZR (EVDO version) – DIRECT SHIP Launch has been moved back to November 9th. This is available through Direct Ship only. The RED RAZR will have an SRP = $304.99 with the additional amount to be donated to the RED campaign.

The Indirect Dealers will not be launching the Motorola SLVR in November.