Referral Rewards Program

2006 Reward Tactics

The Sprint Referral Rewards Program will…

• Allow iDEN non-shared additional line referrals.
• Reward referrers and referees with a $25 Visa Debit Card.
• Reward 2-3 times faster than current process.
  

What Does This Mean To Me?

Increase Your Sales By Increasing Your Sales Force and Eliminate Cold Calling!

• Grow your sales by turning customers into your Sales Force! -One happy customer could refer ten new ones, those ten could each refer ten more, and those 10…the possibilities are endless!

How?

• Provide each new and existing customer with a Sprint Referral Rewards brochure. i_referral_rewards_training.ppt
• Attach a business card or write your contact information on the detachable referral cards. This way, the prospects your customer refers will be more likely to contact you when they’re ready to buy.
• Take 15 seconds with customers to show them how the program works, benefits, and timeframes for receiving rewards

What’s New with the Program?

• Referrer and Referee both receive a $25 Visa Debit Card-no more service credits.
• Referee will call #REF (#733) on their handset and enter both the referrer and referee numbers to get credit.
• New for CDMA-only the NEW customer can call #REF (#733) to complete the referral.
• New for iDEN-referrals are no longer entered via FDT, new customers call #REF (#733).
• New customers must call #REF within 15 days of activation rather than waiting 60 days.
• The customer’s Visa Debit Card will be mailed within 6-8 weeks to the account holder’s address.
• If a customer needs assistance using the Visa Debit Card, they can call 1-800-424-4357, also on the back of the card.
• Maximum of 12 referrals per calendar year. No monthly maximum.

Eligibility

Eligibility Requirements:

• Must be a new line of service-either consumer or individual-liable customer type.
• Sprint and Nextel employees, Affiliate and 3rd Party employees are not eligible for the program.
• Business accounts including Corporate-liable, Government and Public Sector are noteligible.
• Maximum of 12 referrals per account per year. No monthly maximum.

View Training Document >

Push-to-Talk / Direct Connect

Years ago, Nextel made a huge splash with Direct Connect communications. It worked just like a walkie-talkie. Instead of dialing a phone number and waiting for the person to answer, you simply just pushed a button and began talking. Now that digital phones can transmit more than just voice, the "push to talk" offering has evolved to include something known as "push to X." Our conversation with Beverly Little reveals the possibilities of "X."

Listen to the pocast

DIRECT SHIP:

Due to the increased number of Direct Ship orders, warehouse consolidation and systems issues – Direct Ship orders are taking longer than expected to fill and ship. Please bear with us while we get our new facility up to speed. You should see Direct Ship orders go out within 3-5 days of being placed.

Delayed Handset Launches for November/December:

• The LG LX150 has a unique launch situation. Dealers may sell the inventory out of their stock beginning the week of November 12th, but the Direct Ship option will not be available for a few weeks. There is no issue with the handset, only with the activation software used at the warehouse for Direct Ship orders.
• The Sanyo 7000 has been delayed until December 3rd.
• The Novatel U720 has been delayed until the week of December 3rd for all channels. This is due to the FCC needing to certify the cable that is included in the box with the card.
• Motorola RED RAZR (EVDO version) – DIRECT SHIP Launch has been moved back to November 9th. This is available through Direct Ship only. Employees have been asked to wait a few weeks before purchasing.
• The Motorola ic502 has been approved for launch on November 12th. This handset is only available to those dealers in Red Markets.
• The Motorola ic402 has been delayed until late November/December time frame.

$500 Customer Deposit Return - No SSN

We have recently discovered a database error that impacted the deposit amounts for some non SSN credit applications. Many of the credit decisions were returned with a $500 deposit with a $400 account spending limit. A fix is scheduled for tonight and should be in place by tomorrow. The credit team is working to revisit the applications submitted within the last four days. This application review should be completed by close of business on Tuesday and if necessary, will be reassign credit decisions.

Indirect Agents who feel strongly that the decision return is erroneous, should contact the Sprint Credit group and "ask for a supervisor" for a manual review. This group can be contacted @ 800-639-6116 by selecting option 2 then 2 again. Please be prepared to give the Credit Agent the application number. Also, please be aware that this does not guarantee that the decision return will change.

Note: Please make sure tickets are being created with NSS when dealers are experiencing these or any other system issue. Also, because of the number of outstanding issues that require the assistance of NSS you may experience longer than normal hold times when contacting that group. Your patience is greatly appreciated.

Price Plan Term vs. Equipment Term - FDT

We have discovered an issue around the commitment terms associated with Price Plans and Equipment. Price plans will be displayed only when the associated price plan commitment term matches that of the equipment term. For example: A user that associates a 24 month commitment term with a piece of equipment will not be able to select price plans that have a 12 month associated commitment term. The largest population of price plans we are seeing with this issue are the Business Essentials price plans. Until this issue is fixed, the work around that should be communicated to Indirect Agents should be to submit the order with a price plan that they can select and create a follow-up to update the price plan once the order has been submitted. NSS will receive the follow-up and change the plan accordingly.

Update: We have isolated the cause of this issue and are testing a fix this week. This fix should be loaded into FDT on the night of 11/19/06. Please make sure your Indirect Agents are aware of the workaround until this fix has been loaded.

Sprint Dealer Rewards presents: Palm Sell Spin and Win

Palm has awarded over 900 prizes to the Indirect Sales Team and there’s more to come! This is the sales incentive that awards prizes to Authorized Sales Representatives for selling a Sprint Treo 700 smart devices.

This is a great opportunity to win great prizes and sell more Treos. This incentive will run through the end of December. What better time of year to have a contest running.
Please forward the announcement your AR's.

All they have to do is register at www.palm.com/sprintsellspinwin.

For questions, please contact Joy Gish at joy.l.gish@sprint.com or Melinda Carter at mailto:melinda.r.maberry@sprint.com