Upgrade Later - FDT
FDT users may experience intermittent issues around their ability to submit upgrade later orders for both iDEN and CDMA Ensemble subscribers. There is currently no ETR available. We are aggressively working to resolve this issue and will provide updates as they become available.
Credit Check - FDT
FDT users may experience intermittent issues processing credit applications in FDT. This delay is driving higher then normal call volumes into Sprint Call Centers therefore you might experience higher then normal hold times. We are working aggressively toward a solution for this problem and will provide an update once the issue is resolved.
Note: Please make sure Indirect Agents are dialing 800-639-6116 and selecting option 2 for all customer credit checks that need to be processed over the phone - both CDMA and iDEN.
NSP/ESRP at the BAN Level - FDT
FDT users may experience a hard stop error message when trying to add a subscriber to an account with NSP attached at the BAN level. The error message states "Error 110031513: The selected Price Plan/Package Feature is invalid at line 1". The temporary workaround that should be communicated to Indirect Agents would be to call National Sales Support to obtain assistance with the order. NSS will activate the subscriber directly through CSM (Ensemble) on behalf of the dealer and apply the dealer's agent code. We are aggressively working to resolve this issue and will provide updates as they become available.
Reminder: Please make sure tickets are being created with NSS when dealers are experiencing these or any other system issue.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment