We have recently discovered a database error that impacted the deposit amounts for some non SSN credit applications. Many of the credit decisions were returned with a $500 deposit with a $400 account spending limit. A fix is scheduled for tonight and should be in place by tomorrow. The credit team is working to revisit the applications submitted within the last four days. This application review should be completed by close of business on Tuesday and if necessary, will be reassign credit decisions.
Indirect Agents who feel strongly that the decision return is erroneous, should contact the Sprint Credit group and "ask for a supervisor" for a manual review. This group can be contacted @ 800-639-6116 by selecting option 2 then 2 again. Please be prepared to give the Credit Agent the application number. Also, please be aware that this does not guarantee that the decision return will change.
Note: Please make sure tickets are being created with NSS when dealers are experiencing these or any other system issue. Also, because of the number of outstanding issues that require the assistance of NSS you may experience longer than normal hold times when contacting that group. Your patience is greatly appreciated.
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