We have discovered an issue around the commitment terms associated with Price Plans and Equipment. Price plans will be displayed only when the associated price plan commitment term matches that of the equipment term. For example: A user that associates a 24 month commitment term with a piece of equipment will not be able to select price plans that have a 12 month associated commitment term. The largest population of price plans we are seeing with this issue are the Business Essentials price plans. Until this issue is fixed, the work around that should be communicated to Indirect Agents should be to submit the order with a price plan that they can select and create a follow-up to update the price plan once the order has been submitted. NSS will receive the follow-up and change the plan accordingly.
Update: We have isolated the cause of this issue and are testing a fix this week. This fix should be loaded into FDT on the night of 11/19/06. Please make sure your Indirect Agents are aware of the workaround until this fix has been loaded.
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